Legal
Terms & Policies
Order Policy — No Cancellations or Refunds
⚠ All sales are final. Once an order is placed, it cannot be cancelled, modified, or refunded under any circumstances.
Because each item is handcrafted to order using premium leather materials, we are unable to accept cancellations or issue refunds after an order has been submitted. Please review your cart carefully before completing your purchase.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at hello@heritageleather.co with photos of the issue. We will review each case individually and, at our discretion, may offer a replacement.
Shipping
Shipping times are estimates and are not guaranteed. Heritage Leather Co. is not responsible for delays caused by carriers or customs. Once an order has shipped, we are unable to change the delivery address.
Product Variations
All products are handmade and may have slight variations in color, texture, and stitching from what is shown in photos. These natural differences are a hallmark of genuine handcrafted leather goods and are not considered defects.
Crystals
Crystals and mineral specimens are natural products and may vary in size, shape, color, and clarity from the photos shown. These natural variations are not defects. All crystal sales are final under the same no-refund policy that applies to our leather goods.
Donations
Donations made through Chime (Pay Anyone) to our handle $Zakary-Cobb are voluntary gifts and are not payments for goods or services. Donations are non-refundable. Please confirm the handle carefully before sending, as we cannot recover funds sent to the wrong account.
Contact
For any questions regarding these policies, please reach out to us at hello@heritageleather.co. We're happy to assist before you place your order.
Last updated: November 2026
